Enter water meter readings. How to submit water meter readings via the Internet Vtskp personal account for individuals

Paying for utilities is an integral part of the life of all people living in apartments or private houses, cottages, etc. Therefore, city authorities are trying to simplify the process of interaction between utility providers and consumers as much as possible by creating cash settlement and computing centers. For example, in St. Petersburg, the State Unitary Enterprise VTsKP “Housing Economy” operates, created on the basis of the “Rent Info” website. With it you can not only pay bills, but also pay them.

Content

Timing and methods of transmitting evidence

By concluding an agreement with a service company or utility provider, consumers undertake to timely pay money for the resources received, as well as timely transfer data from individual metering devices. This is necessary for the correct calculation of monthly consumption and the correct calculation of amounts on receipts. For residents of St. Petersburg who are served by the state unitary enterprise “Computer Center for Collective Use” (Rent Info), the following deadlines are established:

from 1st to 25th of every month– submission of readings from cold and hot water supply meters;

from to the 10th day of the month following the reporting month– payment of the bill.

For the convenience of subscribers, meter readings can be submitted in different ways:

through your personal account on the website of the State Unitary Enterprise VTsKP (kvartplata.info)
by multi-channel telephone of a 24-hour automatic system;
using a payment document.

How to transmit water meter readings by phone

Through a telephone automatic system for submitting meter readings, you can submit consumption information from personal meters. The correct algorithm of actions is as follows:

Dial number 325-05-43 from a mobile or landline phone.
Switch to tone mode.
Press the “1” button and listen to the message.
After the sound signal, enter the subscriber's 9-digit personal account number.
Select the required service: number “1” – data on cold water; “2” – for hot water supply.
Enter current readings from the meter.
Press the “#” button.
Confirm the entry of readings after listening to the auto-message by pressing the “#” button again.
To complete the operation, press button “4” or hang up.

Important! Water service by phone is only available to recipients of pink slip receipts. Such payments are received by residents of houses that have entered into comprehensive service agreements with the Rent Info payment center.

Personal account of the VTsKP

The most advanced users can register a personal account on the website of the State Unitary Enterprise VTsKP quartplata.info and gain access to a variety of online services.

Registration and login

To register a user's personal account you will need:

Go to the login page to your personal account on the official website of the computer center.
Here you need to click the “Registration” button.
Next you will need to enter your email address. You need to come up with a password yourself and enter it again to confirm.
Enter the characters from the picture.
Click the “Register” button.
To further activate the account, the subscriber must log into his email, open the letter from rent.info and follow the link in it.
When logging into your personal account for the first time, the subscriber must fill out a user profile:
- surname;
- surname;
- Date of Birth;
- mobile phone.

In order for the user to be able to fully use all the functionality of the service, it is then necessary to add a personal account. Read on to find out how to do this.

Adding a new personal account

To be able to use your personal account, the subscriber must add his personal accounts. To do this you will need:

log into your personal account;
enter the 9-digit client account number in a special form;
Click the “Bind” button.

Important! You must add a personal account within 30 days from the date of registration of your personal account. Otherwise, the account will be blocked.

Entering water meter readings

Submitting meter readings through your personal account is quite simple. To do this you will need:

Log in to the site using your email address and password.
Login to section “Entering meter readings”.
Enter the current readings from the hot or cold water meter.
Check the entered data.
Click the “Submit” button.

If the subscriber enters excessively large water consumption readings (more than 100 cubic meters per month), the system will display an error message. In such a situation, you need to carefully check the submitted information, and if the expense is really large, you will need to contact the accounting department of the management company.

View payment history and transferred readings

An important advantage of using a personal account is that users can track their payments at any time, as well as verify the already transmitted readings after making them. Such operations are available to subscribers in the “History” section. To view already completed operations, you will need:

Log in to the site.

Enter the “History” section.

Select what you want to view: .

Determine the time period.

Video instructions for the VTsKP personal account

Making a payment without registration

On the website of the State Unitary Enterprise VTsKP you can pay current bills without registering in your personal account. To do this you will need:

The form for online payment is located on the portal page: https://pay.kvartplata.info/eq/Kvartplata/PaymentStep1.

To make a payment, enter your personal account number, as well as the desired payment period (month and year). Click the “Proceed to Payment” button.

Choose a convenient payment method (bank card or electronic money).

After this, the user will be redirected to a page to fill out the payment form. To withdraw from a bank card, you will need to provide the following information:
card number;

card validity period;

Owner's name;

secret code cvc2/cvv2 (located on the back of the card).

When using the Yandex.Money e-wallet, you only need to confirm the transaction using a code sent in an SMS message to the linked mobile phone number.

Conclusion

The use of electronic services for transmitting meter readings and paying for utility services significantly makes people's lives easier. You no longer need to stand in queues or search for the nearest computer center office. All transactions are available online, so they can be carried out without leaving your home.

Primary meter readings must be provided to the management company servicing your home. Therefore, after installing the metering devices, transfer the values once to the management company or MFC, and then enter them through the website. The recommended period for transmitting meter information is from the 15th of the current month to the 3rd of the next month. If you missed the time and submitted data later, they will be taken into account in the accruals in the subsequent calculation interval.

We would like to draw your attention to the fact that this opportunity may not be available in different regions. To check availability in your location, open the website gosuslugi.ru and go to the service catalog (don't forget to indicate your region). Find the category “Apartment, construction and land” there and click on the full list of services in this category.

In our instructions we will consider, as an example, the transmission of meter readings for residents of the city of Moscow.

Moscow residents can submit meter readings on the website mos.ru/services/catalog/popular. Open this address and you will find yourself on the page of the most popular government services. To enter the site, you can use the login and password from the all-Russian portal of public services. Naturally, among the most popular there is also the one we need, but if for some reason it is not there, then we go to the category “Housing, housing and communal services, yard” and find the items there:

Receiving readings from water meters
Taking readings and paying for electricity

Click on the first one and you will be taken to a page describing the terms of service. The transmission of meter readings must be carried out from the 15th of the current month to the 3rd of the next month inclusive. To start transferring readings, click on the “receive service” button.

In the first step, you need to enter the payer code and apartment number.

If you do not remember your payer code, you can look it up on your receipt.

After that, click on the “Continue” button and go to the second step. On the page that opens, you can see data for the past three months and for the current one. Here you need to enter your meter readings. Please note that if you do not have information on any meter, then its verification period has expired and you must call a specialist. Meter information can be viewed by clicking on the question mark next to the meter title.

After sending the readings, you should see a message that the meter readings have been accepted by the system.

Please note that if you have just installed the meter, then first you need to record the initial readings of the device. To do this, you also need to call a specialist to your home. Your readings should not differ greatly from the norm of water consumption per person, which is 11.68 cubic meters per month (6.9 cubic meters of cold water and 4.7 cubic meters of hot water). If you notice a strong difference, then most likely you rewrote the data incorrectly.

How to rewrite readings from instruments

If you notice a difference in the meter readings or doubt the accuracy of the recorded values, check them using the following recommendations:

You can determine which meter is for cold water and which is for hot water by touching the pipe (with hot water the pipe will be warm).
The cold water meter is usually blue and the hot water meter is red
The first 5 digits of the meter show the consumption in cubic meters, and the last 3 in liters

Now return to the service catalog and click on the item “Taking readings and paying for electricity.” Click on the “Get service” button and a similar page will open in front of you, where you need to enter your personal account number and counter number.

Enter your readings and submit them. As you can see, this method of transmitting meter readings is very simple and can be used at any time of the day.

When to send meter readings

It is important to send data on water consumption for the current period from the 15th of this month to the 3rd of the future. If you enter information earlier or later than the deadline, it will only be taken into account in a future period.

Existing restrictions when submitting information about water

There are some restrictions for entering water meter readings through State Services:

it is important to further clarify information about the availability of the ability to enter information about water in your city/region;
only individuals can submit water data through State Services;
You cannot enter information if a new meter has just been installed (in this case, before you start submitting readings, you must invite a specialist to take the primary data);
It is prohibited to enter readings online if you have submitted water data in other ways within 3 months (you can resume the ability to use the service through the State Services Center);
you can skip the transmission of readings, but no more than 2 times - data for the missed months will be accepted in the next period;
testimony less verified and those entered in the previous month will not be accepted;
Only numbers and separators (period or comma) are allowed to be entered in the “Indications” field. It is important to enter no more than seven digits before the separating sign, and no more than three digits after the sign;
The information sent should not significantly exceed the water consumption standards. Currently, the rate of water consumption per citizen is no more than 11.68 cubic meters per month (of which 6.9 cubic meters of cold water and 4.7 cubic meters of hot water).

Possible inaccuracies when sending information about meters

When entering water meter readings through State Services, the following errors sometimes occur:

If the program cannot find your payer code, you will need to visit the nearest government services center to clarify the correct payer code. Addresses of public service centers are presented at the link pgu.mos.ru/ru/md/;
If the water meter information was entered incorrectly, the portal user has the opportunity to delete it and re-enter it. To do this, you need to click the “X” icon. You can delete entered data only for the current month within 24 hours after submission.

It is important to note that the payer cannot edit the data entered by an employee of the organization providing water supply services.

List of required information

Payer code (payer code can be found in the upper right corner on the Unified Payment Document receipt intended for payment of housing and communal services)
Apartment number
Water consumption readings (water consumption units in cubic meters (m3))

The fields for entering meter readings have the following restrictions:

You cannot enter readings if you have a new meter installed. In this case, you need to contact the State Property Management Committee of your area / management organization servicing your home to transfer documentation and make initial statements
You cannot submit readings if you have not submitted readings through the Portal in the last 3 months. To resume the possibility of transmitting testimony, you must contact the State Public Institution of the IS/MFC of your area
It is possible to miss the transmission of readings, but not more than 2 months. Indications for missed months will be taken into account in the next billing period
Indications entered outside the recommended period (from the 15th of the current month to the 3rd of the next month inclusive) are not taken into account when calculating accruals for the current period. In this case, the readings are taken into account in the next billing period
You cannot enter readings less than the verification readings (you can see the verification readings under the “?” sign opposite the meter name)
You cannot enter readings less than the previous reading.
You can enter only numbers and a separator character (period or comma), up to seven whole characters and three decimal places
The entered reading should not be several times higher than the standard (water consumption standard per person is 11.68 m3/month: 6.935 m3/month – cold water, 4.745 m3/month – hot water)

Submit meter readings for electricity gas water | Saint Petersburg

Submit water meter readings in St. Petersburg. Step 1

Below is the form of the website “Rent-info”, click on the button. It is located on the right side of the site, at the top. After this, you will be redirected to the page for submitting meter readings.

Please note: readings for the current month must be submitted before the 25th. And only recipients of “pink” receipts for housing and communal services can use the service.

Submit water meter readings in St. Petersburg. Step 2

If you have never used this service before, click “Registration” at the top of the form.

Fill out the form that opens:

The personal account number can be taken from the receipt for payment of utilities.

Fill in the details of the responsible tenant - full name, address, date of birth.

Enter your email address; registration notifications and hints in case of a forgotten password will be sent to it.

Enter your security question and answer. You may need them to recover a forgotten password. The security question should be such that the answer to it is simple for you, but unknown to strangers. For example, a question such as mother’s maiden name is suggested, but you can come up with any other question, for example, a friend’s last name, favorite city, etc.

Create and enter your password. The password should not be obvious, but easy to remember. You can use both letters and numbers in your password. It is not advisable to use a space. The password must be entered twice to eliminate possible typing errors.

Click the “Continue” button at the bottom of the page and proceed to entering meter readings.

If you are already registered on this site, enter your personal account number and password and click the “Login” button

Submit water meter readings in St. Petersburg. Step 3

On the page “Form for entering meter readings” will list the meters installed in your apartment and in each line the previous indicators will be indicated and next to them there will be empty fields for entering new indicators.

Enter new meter readings, and unlike a paper receipt, there is no need to enter zeros before the meter reading. For example, if you write down the meter reading “00572” on a paper receipt, then in electronic form you just need to enter “572”

After you enter the counters, click the Continue button. This completes the entry of readings.

At the top of the page that opens, click “Log out”

For general information to the consumer:

Today, almost everyone has electricity, gas, hot and cold water meters installed in their apartment, private house or office.
But many consumers of these resources don’t even think about why they need to submit readings to their service organization every month and what will happen if they stop submitting readings.

Since April 2013, changes to the rules for the provision of utility services have come into force. Now the consumer does not have a strict obligation to transfer meter readings monthly to the service organization and does so at will. But it should be noted: despite the fact that the consumer is not obliged to do this, there are a number of reasons that determine the benefit of this procedure to the consumer himself. Let's consider the main ones:
If the tenant does not provide meter readings to the service organization for more than six months, then the payment center of this organization will calculate the cost of the consumed resource based on consumption standards. And this will inevitably lead to increased consumer costs. It should be emphasized that the responsibilities of the service company include periodically checking the status of the citizen’s meters and checking the accuracy of the readings taken. Such inspection should be carried out at least once every six months.

In recent years, the procedure for transmitting meter readings has been simplified as much as possible. Now there is no need to go to the office. This can be done by sending a letter with the necessary information to the email address of the service organization, providing data by calling a multi-channel phone or entering readings via the Internet by filling out special forms. You can submit readings from metering devices, including the St. Petersburg water meter, on our website, where you can choose any of the implemented methods to do this. To do this, you need to select your city in the main menu, a page with tabs will open in front of you: electricity meter readings, gas meter readings, water meter readings. On each of these tabs you will find information about ways to transfer readings to the service organization of your home in the form of special forms for entering readings (the form may be available after registering in your personal account, the login and registration form in the consumer’s personal account will be located on the same page ), multiline phone numbers and email addresses.

To correctly take readings from your meters, instructions are posted on our website:

How to correctly take electricity meter readings -
How to correctly take gas meter readings -
How to correctly take water meter readings -

If you find an error or have additional information or suggestions for us, you can contact us through the section

Residents of St. Petersburg are among the “lucky ones” who do not have to call the housing office every month and check their water meters. Everything can be done via the Internet.

Late payment of utility bills can lead to big troubles. If the law cannot deprive you of cold water, then St. Petersburg public utilities have the right to turn off the unpaid hot water supply. Moreover, now there are ways by which this can be done in one apartment.

Water utility workers have the right to apply a similar measure if the debt reaches an amount equal to three monthly standard indicators. However, even less debt has consequences. Various administrative measures are applied to defaulters: from fines and penalties, to seizure of property, and in some cases even eviction.

Therefore, the need to deposit funds on time is not disputed. But this often takes quite a lot of time, and if you do not live in an apartment or rent it out, the task becomes more complicated - you not only have to stand in line at the bank or look for a terminal that accepts payments, but also regularly travel to pick up bills sent. Therefore, many pay for services without leaving home - through their own computer connected to the Internet.

But not everyone knows that you can transmit water meter readings through your personal account. In St. Petersburg there are two options to take advantage of this opportunity:

through the utility website;
on the website of the State Unitary Enterprise "Vodokanal of St. Petersburg".

How to transfer data via kvartplata.info

kvartplata.info - the official website of the All-Russian Central Communal Enterprise "Housing", which has a section specifically designed for transmitting meter readings via the Internet. In order to take advantage of this opportunity, you must register and fill out a form.

Then everything is more or less clear; you will receive a form to fill out at the specified email address. You should copy your personal account number from the receipt and be sure to fill in your full name and date of birth. A registration message, data for accessing your personal account and hints if you have lost your password will be sent to the specified email. To restore it, you will need to answer a security question.

After filling out the form, you can go to the next page, where water meter readings are entered in the appropriate columns. To subsequently log into your personal account, enter your password and personal account number.

The next step is to enter water meter readings. On the page you will see all the water meters you have, the previously indicated meter readings, and fields for entering new numbers.

To correctly transmit readings, you need to enter data only for meters that are registered in your apartment. It should be borne in mind that if a household has premises that are owned and those that are provided as social rent, meter readings are submitted by their residents separately.

The information submitted does not depend on the month in which it is entered - the current indicators are printed. At the same time, unlike paper receipts, zeros appearing in front of other numbers are not entered in your personal account. You must submit your readings online by the 25th of the month. After filling out the fields and clicking the “Continue” button, the data is saved and you receive an invoice for payment indicating the amount paid.

Payment can be made immediately, from a bank card, or, without opening an account, using the service Yandex money.

How to transfer readings to Vodokanal of St. Petersburg

You can also transfer data and pay for water supply services using the St. Petersburg Vodokanal website. Registration is also required here, but it is a little more complicated than on “ Rent-info" To be able to send water meter readings via the Internet, you need, again, to log into your personal account.

There you can download a letter template to fill out.

The completed application must be sent to: and wait for a notification that the password is ready. But you can only get the password in person, in St. Petersburg, on Komsomol Street, 19, lit. A. In this case, you are required to have a document confirming your identity and a completed application letter (the same as the one sent via the Internet).

After receiving the password, you get full access to your personal account, where you can transfer water consumption data, find out the existence of debt, and receive invoices for payment. You can pay for water utility services either from a bank card through Internet banking or through electronic payment systems.

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To help you determine how much water or light you use, you need to record your final meter reading each month.

Why are metering devices needed?

By subtracting the last meter readings taken from the final ones, you get the difference, which is worth paying at the end of the month. This difference must be multiplied by the established tariffs, writing the required amount on the receipt.

The legislation establishes a list of reasons according to which payment for an apartment may be cheaper:

the maintenance of the house is not at an adequate level;
the utility company does not provide its services in full;
There are no metering meters installed in the house.

Upon discovery of a violation of the quality of the services provided, it is necessary to contact the Housing Office and draw up a report on the violation of the quality of services or on the violation of the terms of provision of services.

On this basis, you can apply for a reduction in utility bills.

The document is submitted to the person responsible for the house. All residents can draw it up and then submit it to the landlord.

At the legislative level, a mandatory written form is not required, that is, this fact can be stated orally.

It is worth noting that this must be reported no later than 6 months from the date of discovery of the offense.

This document must be registered with the Housing Office, to which the authorized bodies must respond to applicants within two days.

The answer must indicate:

date of acceptance of the application;
assigned registration number;
application status.

The total rent will be reduced taking into account the number of days during which the violation is not corrected.

Calculating the amount of housing and communal services is a rather complex procedure, which depends on the entire set of works and services provided by the utility company that registers the apartment buildings.

Communal payments

The general tariff for payment of housing and communal services is determined by a special agreement, which is drawn up with organizations providing certain services.

The utility company enters into a social rental agreement with the tenants, taking into account the area of the apartment.

If a family is considered low-income, then it does not have to pay for the living space it occupies.

The amount of the fee is established taking into account the costs and income of the utility company for the maintenance of all property and is established by an act of the utility company.

The general tariff must be the same for all tenants. The basis on which the fee is calculated is the payment document.

The receipt must indicate:

monthly payment amount;
amount of accrued debt.

In accordance with Decree of the Government of the Russian Federation dated August 13, 2006 No. 491, the costs of maintaining and providing a house include the following costs:

maintaining engineering systems that operate the heating, water and gas systems;
debts for housing and communal services;
costs for information systems that store data on incoming payments;
issuing payments for housing and communal services.

What does it include?

The Housing Code of the Russian Federation specified in detail what the rent includes:

housing rental fees;
payment for the maintenance and improvement of the house;
home repairs;
utility fees;
fee for major repairs.

Rent: meter readings

When paying rent, meter readings are needed for electricity, water and gas. If the apartment does not have a meter, the consumer will pay for the services provided at the general rate.

Water

Rent is paid according to water meter readings.

You need to pay for water consumption only in your city, using the following scheme: the difference in the final and previous readings must be multiplied by the tariff set by the utility company for cold and hot water.

Payment must be made at the end of the month. If you do not pay, then you may be charged an amount based on the average readings of the water you consume for the month.

Electricity (for light)

Meter readings must be paid by the 26th of the current month.

If the consumer has not paid for the energy consumed for the past month, the bill will be issued based on the average volume of energy consumption.

If you do not pay for electricity within 6 months, you may be excluded from providing this service.

Submission methods

Today there are many payment methods. For example, if you have a bank near your home, you can pay for utilities through the terminal. To do this, you only need the payer code, which is indicated in the upper corner of the notice.

Having chosen payment, insert the bill into the money slot, after which you will receive a receipt for payment of utility bills.

If you don't want to wait for a monthly payment receipt, you can issue a standing order using your card. Due to this, you will be able to make regular deductions from your card to the account of the utility company.

You can pay for utilities using an electronic wallet. All you need to do is go to the section for paying utility bills and enter the appropriate payment details.

The amount will be debited from your wallet automatically.

Through the Internet

Paying for utilities using the Internet is possible for every citizen who has the Internet. You can make payments on the website based on the received payment document.

From it you must indicate your personal account and the amount to be paid.

You can pay for rent services using the following sites:

online Sberbank;
payment system "Rapida", "oplata.ru".

On the Rapida payment system website, you must have a card for this portal and be a registered user.

The second site requires a card with money and registration on it. Connecting to the site costs 150 rubles.

Requires users to register, as well as have an open account with this bank and connect the “Mobile Bank” option.

The receipt received after the payment has been made will be proof of payment of the rent payment.

The receipt will indicate the following:

payee, his bank details;
the service you paid for;
information about the tenant;
meters data;
established tariff;
payment amount;
possible benefits;
personal account.

By phone

To pay rent by phone, you need to enable the Mobile Bank service, using the operator’s prompts.

In order to pay for utilities, you just need to send an SMS so that the bank can write off your funds to the service provider's account.

FAQ

Subscribers of the State Unitary Enterprise VTsKP "Housing" are given the opportunity to transmit water meter readings through www.kvartplata.info. Submission of information from individual metering devices is carried out within the prescribed period, the last day of receipt is the 25th day of each month inclusive. Failure to provide the IPU data on time will result in a change in the payment calculation procedure.

How to submit testimony through your personal account

Using the Rent-Info portal significantly saves time and allows you to control charges.

To do this you need to go through identification:

Follow the link https://kvartplata.info.
Click “Registration” (in the upper right corner).
Fill out the table (email address and password).
Enter the verification code and click “Register”. You will need to perform a number of additional activation procedures that will be requested by the service. For correct operation you will need a phone number.

After identification is completed, your personal account will be available. To transfer water meter information, you need to follow the instructions:

Log in to LC through the official website or via the link https://lk.kvartplata.info/LK/Home/Login.
Select the section for entering readings.
Enter the hot and cold water IPU data.
Check and confirm information.

On a note! The absence of a meter in the list means that the device has been deregistered and requires verification. After installing new devices, the primary information is sent to the accounting department of the management company, unless otherwise provided.

Transferring information by phone

St. Petersburg State Unitary Enterprise VTsKP provides clients with the opportunity to submit information about the amount of resource consumed via the multi-channel number 325-05-43 around the clock from the 1st to the 25th of the month.

If you are using a landline telephone, it must be switched to tone mode (button “*”). Some devices are switched with a special button. Cell phones already have this feature.
Press the number “1”. After information from the answering machine and the corresponding signal, enter your personal account number (9 digits).
Listen to a message with a list of devices that are registered on the l/s.
To start entering cold water readings, press “1”, hot water – “2”, gas – “3”.
The answering machine will call the IPU number, after which you should dial the device readings to the decimal point.
To confirm, press the “#” key. The informant will repeat the data, which is also confirmed by the grid.
After entering all the IPU readings, press “4”.

This service is available to residents of St. Petersburg and clients of the VTsKP who receive a “pink receipt”.

Contacting a payment acceptance point

A standard option for transmitting readings from individual metering devices at the time of payment for the previous billing period.

Information must be entered on a separate form “Bills for residential premises, utilities and other services.” The table is divided into four columns: IPU, counter number, latest data, current values. All numbers must be entered accurately and without corrections. For accounting purposes, an integer is accepted, zeros on the left and decimal places on the right are not indicated.

Residents of communal apartments, which simultaneously have privatized and municipal premises, must enter testimony separately: the owners enter the IPU information on their own behalf, and the tenants of municipal housing - as tenants.